Annual Maintenance Services
solutions for various industries
Annual Maintenance Services
Customers who invest in MarsTrack ERP get a 6 months warranty after go live.
Universally in the business of ERP, the system requires annual maintenance where the licensor engages in an Annual Maintenance Contract with the client to maintain the software. The services provided in annual maintenance are:
- Bug fixing
- Fine tuning of the application; minor customizations not identified in the initial implementation
- Minor reports development
- Keeping the system alive and running; resolution of issues by the service provider that end users cannot resolve.
- Free upgrades at the licensor’s own cost as per changing trends in technology without the client asking for it
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